Customer Service Coordinator

Customer Services Co-Ordinator

Malvern

£25k

Monday to Friday 830am - 5pm

25 days holiday plus Bank Holidays

The Role

To handle all aspects of customer service and outbound logistics including sales order processing and stock management.

• Receiving and processing customer orders
• Working with Finance/Account Manager on any credit issues
• Liaising with cold stores, hauliers and customers on a daily basis
• Providing and maintaining a high-level service to our customers
• Ensuring smooth order execution;
• Trouble shooting
• Order completion and invoice raising
• Working closely with all Third Party Cold stores maintaining control of stock levels
• Completing weekly stock reconciliations and resolving all discrepancies in a timely manner.

The Candidate:

Previous experience in a customer service focused role would be beneficial, along with the following qualities:

• Excellent organisational skills
• Ability to work to deadlines efficiently and accurately
• Experience working in a fast paced, high-pressured environment
• Decision maker who can follow things through
• Excellent communication skills both written and verbal to deal with personnel at all levels
• Ability to prioritise and re-prioritise time and workload
• Computer literate
• Knowledge/experience of Supply Chain and Logistics would be desirable but not essential