Customer Service Coordinator

A Customer Service Coordinator is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team.

HOURS

Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING

What does the Customer Service Coordinator role involve?

• Answering calls and emails from customers you will be:
• Logging the issue on CRM and scheduling an engineer to repair.
• Resolving issues with customers, asking relevant questions to gain root of the problem.
• Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs.
• Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support
• Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details)
• Preparing and distributing maintenance contract proposals, following up with customer to gain signature.

What do you need to be a Customer Service Coordinator?

• Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo)
• Previous experience of a call centre or customer service role,
• Experience of scheduling / booking appointments and diary management of engineers
• Excellent telephone manner
• Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately.
• Competent with Microsoft office

What's on offer for the Customer Service Coordinator?

• £30,000 salary
• A fun friendly environment, great team spirit
• Hours 8 to 5 monday to friday in the office, with hour for lunch
• 2 mins walk from shops and central Woking
• Parking
• Opportunity to progress and learn
• Longevity, stable company
• Healthcare after 3 months
• Death in Service
• Pension
• Sick pay 3 days rolling per year
• 20 days hol increasing to 23 days + BH

F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.