Customer Service Coordinator

We are currently recruiting for a Customer Service Coordinator to join a dynamic and expanding company based in Harpenden.

You will be responsible for customer support over the telephone and email, ensuring breakdowns and maintenance visits are organised and coordinated to provide the client with a seamless first-class experience.

This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right place at the right time, tracking and recording all activity through the system until the job is closed!

What’s in it for you?

• Salary: £26-£30k
• Hours: Mon-Fri 9am-5.30pm
• 25 days holiday + BH’s
• Bonus potential
• Team nights out
• A sociable and supportive team!

Key Responsibilities for the Customer Service Coordinator:

• Dealing with inbound queries from customers via email or phone calls
• Manage the CRM software system (training would be given) to ensure it is fully utilised to enable us to efficiently manage calls, jobs, and engineer’s time. Plus ensuring all jobs are closed out to enable invoicing to be generated on a monthly basis.
• Co-ordinate the engineer’s time to ensure that breakdowns are cleared swiftly, and routine maintenance is planned into engineers’ diaries efficiently.
• Liaising with clients to follow up on completed jobs to ensure customer satisfaction.
• Keeping track of all parts ordered for return to fit jobs ensuring the client is kept updated at all times.
• Updating spreadsheets with client updates
• Dealing with consumable requests including creating orders, monitoring purchase orders and tracking items to ensure delivery.
• Ordering parts from engineer tickets and adding any new parts to the system when required. Ensuring these are logged on the appropriate spreadsheet
• Maintaining central office supplies including stationery, kitchen supplies etc
• Logging team holiday and absence once approved (if necessary) onto the absence scheduler.
• Managing branded stock such as letterhead, business cards, folders etc
• Engineer equipment and uniform ordering.
• Monthly planner updates.
• Delivery note scanning and logging.

For this Customer Service Coordinator role the employer is looking for:

• Proven experience in Customer Service
• The role requires excellent time management skills
• It is essential that you are a team player with strong telephone skills
• Strong Windows and Outlook skills
• Excellent communicator both verbally & written.
• You need to be calm and collected under pressure and know when to ask for help.
• Superior attention to detail
• Completer finisher - works hard to complete jobs on time

If you are interested in this Customer Service Coordinator role, please apply now!

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.