Customer Service Coordinator

Company - Leading manufacturing company.

Location - West Bromwich

Salary - £24,500 (potential increase within 6-12 months)

Hours - 8.30am-5pm Monday to Friday

This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bromwich area.

Duties include:

• To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner
• Dealing with internal / external emails and telephone calls
• Provide a proactive approach to customer service, using the in-house management system and delivery-app to ensure efficient product tracking and liaison with site managers and buyers
• Liaising with Area Sales Managers, providing sales support
• Processing customer call off orders & ordering additional items required
• Updating of CRM information to management system
• Generating paperwork for production requests & delivery notes
• Building strong relationships at buyer & site level
• To complete necessary paperwork & maintain filing systems

Requirements

• Minimum of 12 months administration/ customer services experience within a fast paced environment.
• Good knowledge of Microsoft Word, Excel and Outlook.
• Excellent telephone manner.