Customer Service Coordinator

Our client is a well established and growing brand with impressive offices near Thame. They have a new permanent requirement in their Customer Service team for a Coordinator.

Reporting into the Team Leader, you will be responsible for:

• Assessing and prioritising incoming cases from workflow system.
• Data entry of cases into the ERP System in line with daily deadlines, with accuracy of product and materials, and understanding of lab workflows.
• Escalation and query resolution with the team, and complex case management.
• Proving excellent customer service and communications via phone, email with customers.
• Outbound case management, quality control to ensure compliance.
• Invoicing of completed cases, including system accuracy for products and materials.

Candidates that apply must have previous Customer Service or Admin experience, ideally within a fast paced B2B environment. Some previous work experience in the Dental sector is highly advantageous. You should possess strong communication skills, both verbally and written. You should also be a team player, be organised, with good attention to detail.

On offer is a basic salary of 24-28k, good benefits, working predominantly in the office. They have impressive modern offices as well as onsite parking.