Customer Service Co-ordinator

Customer Service Co-ordinator

£25k plus attractive benefits package

Skegness, PE25 – office based - with option to apply for hybrid working

The Customer Service Co-ordinator will be responsible for providing support for customers with queries and complaints, mainly by telephone and email, offering advice and guidance on a wide range of products in a friendly and knowledgeable manner.

The ideal Customer Service Co-ordinator will be:

• Confident on the phone and using Outlook
• Able to build a rapport with a wide range of people
• Self-motivated and able to work on their own initiative
• Effective at organising and managing their workload
• Must hold a driving licence or be taking lessons – as there are occasional customer visits

The Customer Service Co-ordinator will be responsible for:

• First point of contact for the customer by answering calls and emails
• Support for the BDM’s and internal customers to ensure customers are happy
• Service calls and occasional c ustomer visits 
• Reports for customers
• Assisting with order entry
• General office/customer service admin

This role would suit an individual who has experience of providing customer service within an office environment.  This is an exciting new challenge with a company who will provide opportunities to develop your existing skills and long term career.

This role is 100% office based for the duration of training and induction.  Office hours are 9 -5 Monday to Friday. 

What you will receive in return:

• Great starting salary
• 30 days’ annual leave (including bank holidays), increasing to 33 days for loyalty service
• Hybrid working – option to request up to 3 days working from home
• A generous yearly bonus paid every January, to all staff (3-5% of wages)
• Company Sick Pay scheme
• Company pension contributions with a minimum of 5% of salary
• Generous parental pay schemes (i.e., maternity, paternity, shared parental leave, adoption)
• Mental Health and Wellbeing support and programmes
• Employee recognition initiatives
• Training and Development opportunities
• Annual Family Fun Days, fully paid for by the business
• Great supportive environment at a company that is growing significantly and is highly profitable

Our client

Our client are one of the largest providers of workwear solutions and cleanroom consumables within the UK into pharmaceutical, medical, aerospace engineering, automotive and manufacturing industries.

Their passion is to be the first to develop new technological solutions that change the shape of the markets they serve creating quality and efficiency for their customers.

The company also manufactures and distributes an extensive range of cleanroom consumable products worldwide. The company has an ambitious and clear growth vision and has built its first factory outside of the UK in India. 

If you feel you have the necessary skills and experience and meet the criteria above please apply below