Customer Service Caseworker

Page Personnel are working in partnership with a leading organisation to recruit for a number of caseworkers on a permanent basis.

Client Details

Our client is a well-established entity in the Professional Services sector, boasting a robust team of over 500 dedicated professionals. They are headquartered in the heart of the city and are known for their commitment to excellence and a high standard of customer service.

If you are currently working in retail or hospitality and looking to transfer those skills into an office position then this could be the role for you.

Would you like to join a business that provide full training and an excellent progression plan?

Are you passionate about delivering the best possible customer journey?

Then this could be the role for you!

Description

As a Customer Service Advisor you will be working for a reputable law firm within a regulated environment handling a high volume of calls and ensuring the best level of customer service at all times.

You will be managing your own caseload of customers making sure service level agreements are exceeded and the process is as smooth and efficient as possible.

Profile

A successful Customer Service Advisor should have:

• Proficiency in customer relationship management (CRM) software.
• Ability to handle high volume
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Knowledge of the Professional Services industry.
• The ability to work well in a team setting.

Job Offer

• A competitive salary ranging from £22,000 - £24,500 per annum.
• An inclusive and supportive company culture.
• Opportunities for professional development and growth.
• A location in the heart of the city with excellent transport links.
• Full training provided.