Customer Service Associates (Training and Ongoing Progression)

We are recruiting for a global investment management organisation who have introduced a highly attractive hybrid flexible working programme. As a respected employer and organisation, they have also just been named by Glassdoor as one of the best places to work in 2023.

Due to an increase in business activity, they are now looking to further expand their Customer Service teams and are seeking a number of trainee and experienced Associates within their Surrey based offices. These are very much career progressive roles, offering ongoing product training on pensions and investemnts and where you continue to develop your skills, knowledge and experience to enable you to choose your career path in Client Services or within the wider business

This division plays a large part in first line customer care, where the teams are responsible for all levels of customer services by responding to and resolving incoming pension and/or investment enquiries from both direct customers and Financial Advisers.

With ongoing training, you will be fully responsible for responding to all level of incoming enquiries predominantly around investment funds and pensions (product training supplied). This can include resolving all levels queries, providing updates on accounts and products and online based information, as well as problem solving and providing additional information on other products, funds and services offered etc.

Whether your experience has been gained in Retail, Hospitality, banking, insurance or other customer service related environment, these roles have specifically been created in order to offer ongoing training and long-term career development, where you will be provided with all the tools and information to learn and progress within either this specific division and/or the wider business, including more bespoke/specialist areas.

Offering an excellent remuneration and benefits package that includes bonus potential, a non-contributory pension, free parking, professional study support, ongoing training and true career development, a full and more detailed job description is available on application.