Customer Service Associates (Product Training Provided)

Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development?

With training and as one of their Customer Service Associates, you will become responsible for providing an efficient and effective administration and customer service to their existing customers regarding their Mortgage, Investment and/or Savings Accounts.

These are not your usual automated roles and will is a mix of varied administration and customer services, where you will be involved in:

• Providing information on products and services offered to existing customers.
• Taking calls from customers and dealing with all levels of enquiries in a clear and concise manner to ensure customer satisfaction
• With training, undertaking general day to day administration duties encompassing all aspects of Mortgage Accounts procedures
• Prepare and issue standard or dictated letter responses to savings customers

Possessing proven communication and organisational skills, the client is seeking experience gained within a customer service environment where you have been involved in dealing with customer enquiries, coupled with being organised, articulate and with a willingness to learn.

These are genuine career opportunities and you do not need experience in the financial services sector as full product and ongoing training is provided.

Offering an excellent remuneration and benefits package that includes an annual bonus, pension, paid overtime, generous holiday entitlement, hybrid working (after probationary period), free parking, professional study sponsorship and various social events throughout the year, further information is available on application.