Customer Service Assistant

This role is designed for a dedicated Customer Service Assistant who is passionate about providing exceptional customer service. The successful candidate will be an integral part of the Customer Service team, based in Didcot.

Client Details

This is a highly respected, mid-size company in Didcot with a global reach and a commitment to innovation.

Description

Key responsibilities of a Customer Service Assistant:

• Customer service and administration
• Provide exceptional customer service, ensuring all enquiries are resolved promptly.
• Liaise with internal departments to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Performing duties in other departments to meet critical company objectives, if required.
• Handle complaints, provide appropriate solutions and alternatives within the time limits.
• Follow communication procedures, guidelines and policies.
• Working to company values at all times
• Contribute to team effort by accomplishing related results as needed.

Profile

A successful Customer Service Assistant should have:

• A strong passion for customer service.
• Excellent communication skills.
• The ability to work well within a team.
• Strong problem-solving skills.
• The ability to handle stressful situations with professionalism.

Job Offer

• A competitive salary with a range of £20,700 - £24.000 per annum.
• A supportive and collaborative work environment.
• The opportunity to make a real difference within the companies industry.
• Being part of a highly skilled and respected team.