Customer Service and Sales Support Representative

Job Title:Customer Service and Sales Support Representative

Temporary to Permanent position

Working hours: 8:30 AM to 5:00 PM, Monday to Friday

Location: Luton

Salary: £11.50 per hour (Increase once permanent)

Full training provided!

We are seeking a dedicated individual who is committed to providing exceptional customer service and sales support. The successful candidate will be responsible for handling daily requests, including quotes, queries, and calls, from a dedicated area. Additionally, they will support the process of chasing quotes and creating meetings for Business Development Managers (BDMs) using dormant customer lists. Cold and warm calling existing customers to gauge interest and arrange meetings for BDMs will also be part of the role.

Duties:

• Provide support for quote chasing, with additional responsibilities in this area starting in the new year.
• Utilise SAP/NSI Register to identify and engage dormant customers, scheduling meetings for Business Development Managers (BDMs).
• Conduct cold/warm calls to existing customers, managing pipeline opportunities, and arranging meetings for BDMs.
• Coordinate post-meeting actions advised by BDMs and follow up with customers as necessary.
• Maintain high standards of data accuracy in all customer interactions.
• Collaborate with colleagues to achieve departmental targets.
• Generate specific quotations using the CRM system SAP.
• Demonstrate the ability to work efficiently under tight deadlines and manage multiple stakeholder demands.
• Meet or exceed Customer Service KPIs.

Benefits:

• Well-being Centres
• Save as you 'sweat' - subsidised gym memberships.
• Load your trolley for less - 800 online retail discounts including savings on fashion, electronics, garden, and home goods
• Cashback for online shopping
• Instant vouchers
• Home Utilities discounts - Energy Saving
• How to Eat Well Guides and Recipes
• Physical, mental, nutritional, and financial benefits
• Holiday pay and discounts on holidays both UK and abroad

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.