Customer Service and Export Administrator

Customer Service Administrator

Sheffield Based – Hybrid Working

£25,000 - £28,000

Are you fluent in French, Spanish, Italian or German and passionate about providing exceptional customer service?  This is a fantastic opportunity to utilise your language proficiency and administrative abilities to support our growing customer base. If you thrive in a fast-paced environment and enjoy engaging with customers, this position is perfect for you.

Responsibilities:

• Handle customer inquiries and provide accurate and timely responses, maintaining a professional and courteous manner at all times
• Assist customers in resolving product or service-related issues by investigating problems, escalating complex cases, and providing appropriate solutions
• Process orders efficiently and accurately, ensuring customer satisfaction
• Maintain and update customer accounts, ensuring accurate records of interactions and transactions
• Collaborate closely with internal departments to address customer needs effectively and maintain a high level of customer satisfaction
• Identify opportunities for process improvements to enhance customer service efficiency and effectiveness
• Stay up-to-date with product knowledge and company policies to provide accurate and comprehensive information to customers

Requirements:

• Fluent in either French, Spanish, German or Italian and English (written and spoken) with excellent communication skills
• Previous experience in a customer service or administrative role is preferred
• Strong problem-solving skills with the ability to handle customer inquiries and complaints in a calm and professional manner
• Excellent organisational skills and attention to detail to ensure accurate record-keeping
• Ability to work effectively in a team environment and collaborate with cross-functional teams
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
• Proactive and customer-focused mindset, with a genuine desire to provide exceptional service

Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.