Customer Service Agent
- Hourly Rate: £12.50 - £13.00
- Job Type: Temporary, Hybrid Working
We are looking for a Customer Service Representative with a strong background in ICT and a minimum of 2 years of experience in customer service. The ideal candidate will have experience handling complaints and dealing with difficult customers. This temporary role offers hybrid working options and requires someone with excellent written, oral, and listening skills.
Day-to-day of the role:- Provide high-quality customer service in a professional manner.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Utilise ICT skills to maintain customer records and handle queries.
- Communicate effectively with customers, both in writing and verbally.
- Deal with difficult customers, ensuring a positive outcome.
- Work collaboratively with team members to improve customer service processes.
- Strong ICT skills.
- At least 2 years of experience in customer service.
- Previous experience in complaints handling is desirable.
- Proven ability to deal with difficult customers.
- Excellent written, oral, and listening skills.
- Competitive hourly rate.
- Flexible hybrid working arrangement.
- Opportunity to develop professional customer service skills.
To apply for the Customer Service Representative position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. This is a 12 week temporary role.
Reference: 52521255
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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