Customer Service agent

Summary:

• Interacting with customers via phone/email.

• Making sure their order is in place.

• Handling order requests

• Dealing with complaints.

- Complaint handling -> resiliency and good communication skills in English is needed

- Managing/tracking orders -> admin tasks, good communication skills in English is needed

Team of 9 Customer Service Agents

- Helping each other if needed but acting as individual contributor.

Job Responsibilities:

• Ability to interact with customers in a proficient manner

• Proficient in English both oral and written

• Basic computer skills (Excel, MS Word, Outlook)

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

• SAP preferrable

Education/Experience:

- Customer Service Experience is highly preferred in office environment.

- High school diploma or equivalent is preferred.

- Current Team is well-established, hiring manager is looking for a person with good communication skills and with ability to handle queries in a proficient manner.