Customer Service Agent

As a Call Handler within the Customer Service Team, you will be the first point of contact for our Customers and Service Providers. As such you are required to liaise directly with our Customers and Network of Service Providers throughout the UK.

• Receiving incoming calls vehicles requiring assistance whether at the Roadside Breakdowns, Customer premises or dealer workshops.
• Incident Management from initial call to completion.
• Obtaining and accurately recording order numbers
• Progress chasing job sheets from Service Providers for work they have completed
• Inputting data on to our in house Web based system (no experience needed, full training will be given) with attention to detail on product variations.
• Allocating jobs to relevant service providers.

• Filing job sheets awaiting order numbers by relevant service providers

• Deal with any queries or issues that may prevent jobs from being booked out.

• To perform general ad-hoc clerical and admin duties e.g. photocopying, emailing and preparing documents, etc.
• To take telephone messages and pass on to the relevant personnel.
• Scan Job sheets to the relevant service request to aid the authorization process.
• Liaise with suppliers and customers to ensure a seamless process from beginning to completion.
• Input Fleet Inspection reports.
• Schedule routine service inspections.
• Collate Service documentation.
• Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• To undertake any training as and when required.
• To undertake any other similar duties as requested.