Customer Service Advisor

Where: Sheffield 

Full Time: Permanent

Salary: £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus

Hourly rate: £12.05

The Role

Are you someone with enthusiasm and belief in providing excellent customer service?

 If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you’re the expert that our customers love talking to.

We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Wondering If You're What We're Looking For?

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet.

What we offer

• A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year
• Our Smart working model which supports you to create a flexible working routine that works for you
• Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Volunteering days, so you can give back to your local community
• A share scheme where you can invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Optional Pension scheme to protect your future

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!