Customer service advisor

A customer service advisor is required to provide excellent service support for various inquiries and complaints while maintaining a high level of professionalism. This role is pivotal to the success of a customer-centric not-for-profit organisation located in Liverpool.

Client Details

The company is a not-for-profit organisation with a strong presence in the charity sector. It employs over 500 people and is dedicated to providing outstanding services to its clients, contributing significantly to the local community in Liverpool.

Description

• Handle customer inquiries and complaints via phone, email, and in person.
• Provide information about the organisation's services and products.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and finding the best solution to solve the problem.
• Contribute to team effort by accomplishing related results as needed.
• Develop and maintain a knowledge base of the evolving products and services.
• Establish and maintain effective relationships with customers and gain their trust and respect.
• Follow standard processes and procedures.

Profile

A successful Customer Service Advisor should have:

• Excellent communication and interpersonal skills.
• Proficiency in using computer applications relevant to the job.
• Ability to handle difficult clients and situations in a professional manner.
• Strong customer service orientation and problem-solving skills.
• Ability to work as part of a team.
• Appropriate educational qualifications.

Job Offer

• A competitive salary in the range of £22,500 - £27,500 per annum.
• A comprehensive benefits package.
• Generous holiday leave.
• A supportive and inclusive culture.
• The opportunity to make a difference in the charity sector.

We encourage all qualified candidates to apply and be a part of this rewarding journey in the not-for-profit and charities sector.