Customer Service Advisor

Job Title: Customer Service Advisor

To provide assistance and support to Employers using my client's pension arrangements

Areas of Responsibility:
1. To develop and take ownership of my client's vision, Business Plan and values, and to be totally committed to these.
2. To provide customer delight at all times, to our colleagues, employers and
members.
3. To liaise with employers, advising on all routine matters pertaining to auto enrolment including customer service enquiries.
4. To follow specified manual and computer based procedures and tasks,
including data input.
5. To answer employer queries via telephone and email and to liaise with
employers to ensure all queries are promptly followed up and resolved.
6. To take responsibility for the accuracy of data at all times.
7. To develop knowledge of compliance and regulatory requirements for the
provision of accurate data in line with my client's customer service commitments.
8. To take responsibility for the quality and quantity of your own work as well as that of the team.
9. To perform all duties in line with my client’s Information Security policy.
10. To comply with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee,
customer, client, supplier or agent of the Company.
11. To act as an ambassador of my client at all times