Customer Service Advisor

Posted 2 May by Irlam Associates
£21,000 - £24,000 per annum
Brackmills Industrial Estate , Northamptonshire
Permanent, full-time

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Posted by Irlam Associates
Customer Service Advisor
Northampton, NN4 7BW
 
Monday – Friday but flexibility is required to work 1 in 5 weekends from home.
 
Key Responsibilities:
  • Managing outgoing and incoming customer calls and managing email enquiry systems.
  • To keep track of delivery records from the drivers.
  • Upselling to customers to ensure continued revenue stream.
  • Handling customer enquiries around availability of services and pricing.
  • Explaining service and pricing.
  • Negotiate prices with customers to ensure best margins achieved.
  • Following up on all enquiries via calls and emails.
  • Liaise with other branches and 3rd party suppliers and ensure best prices.
  • Develop lasting customer relationships.
  • Accurately and efficiently entering all customer information and order details into the system.
  • Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
  • Resolving customer issues and queries as necessary.
 
Key Skills:
  • Experience working in a customer service led & administrative role.
  • Knowledge of sales processes and customer service skills.
  • Excellent communication with a strong focus on excellent customer service and relationship building skills.
  • Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
  • Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
 
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.

Reference: 52577145

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