Customer Service Advisor
Customer Service Advisor
Salary up to £27,000
Permanent
Full-time
Based in Basingstoke
Hybrid working
REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor.
This is an excellent opportunity for an individual with a background in Customer Service.
As a Customer Service Advisor your duties will include but are not limited to:
• Case manage complaints on behalf of our customers through to resolution
• Work closely with the teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
• Engage with the customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
• Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
• Provide customers with regular updates on the progress of their complaint
If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office.
To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.
Reference: 52555885
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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