Customer Service Advisor

The role will sit within the Customer Operations department, which delivers a range of customer services through front line teams and specialist teams for our residents. This includes the corporate Customer Service Centre, income collection, Right to Acquire and staircasings, allocations and resident management and rent Usecharge setting. Customer Operations also provides legal services to the organisation.  

Ideally in this role you will assess and resolve a wide range of enquiries in accordance with established processes, procedures and policies with the objective of providing a positive customer experience and resolution at first point of contact. 

• Demonstrate an excellent standard of numeracy and literacy.  
• Excellent customer care and communication skills both oral and written.    
• Possessing resilience.  
• Ability to learn and apply a wide range of skill sets to satisfy a broad range of customer needs using different channels. 
• Working within tight statutory constraints in a high-pressure environment. 
• Ability to build excellent relationships across the business with all relevant stakeholders. 
• IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems.  

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits