Customer Service Advisor

We are currently seeking a Customer Service Advisor for a temporary position. Our client is looking for a professional, customer-oriented individual to be the first point of contact for their consumers. This is a fantastic opportunity to join a dynamic team and make a positive impact on the organisation.

Role: Customer Service Advisor

Contract Type: Temporary

Start Date: 23rd May 2024

End Date: 31st May 2024

More dates for September cover

Hourly rate: £12.50

Working Pattern: Full Time

Key Responsibilities:

• Provide professional and timely responses to consumer inquiries via email, telephone, letter, and social media.
• Demonstrate excellent communication skills, understanding the reason for contact and responding appropriately to leave the consumer feeling valued.
• Show a strong sense of urgency and escalate issues when necessary.
• Display empathy towards consumers and use every contact as an opportunity to enhance the relationship.
• Analyse and categorise consumer comments to provide valuable insights for the Food and Technical teams.
• Demonstrate excellent verbal and written skills, with good attention to detail.

Qualifications and Skills:

• Strong communication skills, both written and verbal.
• Ability to exercise sound judgement and raise awareness or urgency in appropriate situation
• Excellent attention to detail in verbal and written communication.

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, then this is the role for you! Join our client's team and contribute to their goal of continuously improving their business based on consumer feedback.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.