Customer Service Advisor

How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you!

Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients.

Key Working Benefits:

Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training.
No Weekend Work: Monday to Friday only.
Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break.
Part-Time : Consideration will be given for job shares and flexible working patterns.
3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice).
Training and Development: Working in an environment that offers training and encourages personal development

What you'll be doing:

• Maintaining records and filing systems, retrieving information as required
• Resolving validity queries from clients and customers (change of address, sending copy invoices etc)
• Bank statement reconciliation and collections
• Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant.
• Supporting in the production of weekly and monthly project control information

What you’ll bring:

• A 'can do’ attitude to handling your own workload and meeting deadlines.
• A willingness to support other team members to achieve the team objectives
• Good Microsoft Word and Excel skills
• A flair for communicating clearly and concisely with people at all levels both internally and externally
• Takes pride in delivering high quality and accurate tasks

It would be great if you had:

• Experience of working within a finance administration environment
• Familiar with Oracle

Employment Type: Full-time, Permanent
Location: Blackpool and Home Working
Security Clearance Level: SC
Internal Recruiter: Rachel
Salary: £24,167 inclusive of 3% flex fund
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.