Customer Service Advisor

Join us as a Customer Services Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

We are also offering the Customer Service Advisor…

• Great staff discount (following probation);
• 29 days holiday per year (including bank holidays);
• Free car parking;
• Paid lunch break;
• Personal use of in-store equipment after hours.

We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by:

• Offering excellent service to our customers both internally and externally;
• Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status;
• Order processing;
• Liaising with other departments and with 3rd party companies;
• Handling and resolving customer complaints;
• Communication and coordination with internal departments;
• Collating information relating to product failure and warranty issues;
• Providing product service back-up;
• Arranging for required parts and product servicing to be provided;
• Liaising with our internal installation teams and 3rd party field-based installers;
• Using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc;
• Working 40 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis. (Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00).

The successful Customer Service Advisor will have…

• Have at least 12 months experience within a customer service office-based environment;

• Great communication skills and have previously dealt with customer queries whether face-to-face and over the phone;
• The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously;
• The ability to be a team player;
• Excellent attention to detail;
• Computer literate skills including Excel, Word, and Outlook;
• Strong interpersonal skills, adaptability and flexibility when required;
• The ability to prioritise and manage time effectively in a fast-paced environment;
• A professional and friendly telephone manner.