Customer Service Advisor

Posted 26 April by PHS Group Limited

Competitive salary

London , South East England

Permanent, full-time

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About The Role

Customer Service Experts - we’re looking for you!

Customer Service Advisor
Based at Mayflower Woolwich
Great basic salary and excellent benefits
Great hours Monday to Friday, no evening or weekend work
Full Time, permanent position (40 hours per week)

Based in or near Woolwich? Enjoy helping customers? Looking for a career rather than a job?

If you answered “Yes” to the above, this is the role for you. We are looking for the right person to join us as a Customer Service Advisor at our Mayflower Operations Centre. Let us tell you why you will love it here…

So why Mayflower? As well as being a great place to work, it’s a successful, market-leading company with a friendly and supportive atmosphere. We have great hours, a good salary and a fabulous list of benefits that continues to grow.

Love helping customers? Computer literate? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for!

Role Overview:

To efficiently and effectively own and handle all customer interactions, investigating and solving customer enquiries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight our customers and leave a positive outcome that encourages high customer satisfaction.

Your role as a Customer Service Advisor at Mayflower:

To be a strong contributor to the overall success of the business.
Ensure that all you deliver has the customer at the heart of any interactions.
Always remain patient and attentive, communicating clearly and positively.
To ensure all customers are dealt with professionally and in a timely manner and the customer is kept always updated with the progress of their enquiry providing solutions and outcomes that ensure customer satisfaction.
Setting up customer contracts on the system with correct pricing.
Support Account Managers with customer queries.
Ensure that overall performance of self/team and the business are met by driving for excellence whilst exceeding productivity and quality targets.
A strong continuous improvement approach always searching for ongoing improvement in products, service and processes to improve customer service.
Focus on the root cause of problems to identify ways of solving them effectively and preventing further problems occurring.
IT Literate

In return for your commitment and expertise at Mayflower:

A good basic salary
No weekend or evening working – great hours Monday to Friday (40 hours a week)
You’ll work in our Mayflower Operations Centre with excellent opportunities to develop your career here.
Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training.
23 days holiday plus bank holidays.
Buy / Sell holiday scheme after completing a successful probationary period.
Amazing employee discounts with major supermarkets and retailers with phsPerks.com
Free Parking onsite so no parking costs
Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

So, if you have excellent experience on a contact centre or helping customers on the phone while updating details on a computer, we want to speak with you! Apply now.

Reference: 52541555

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