Customer Service Advisor

Customer Service Advisor, Location: Bramhall, Stockport – walking distance from train station. Salary: £23,500 + excellent company perks and benefits. Full time, working Monday to Friday office hours.

We have an exciting opportunity for a Customer Service Advisor to join our fast-growing company here at Sapphire. We provide accountancy, umbrella and payroll services to SME’s and contractors. The role will be based in our new Bramhall office which has a games room, a bar and flexible working space. We have won multiple Best Companies Awards, including No1 Accountancy Firm in the UK and constantly working to be the best employer for our staff.

We are keen to hear from candidates who have Customer Service experience from a range of backgrounds. Experience in a telephone-based customer service or call centre role would be beneficial but is not essential as we are also keen to consider candidates with other customer service experience E.g. Retail Sales Advisor / Customer Assistant, Hospitality, Barista, Receptionist etc. IT and administrative skills are required. Full training provided.

The role:

• The first point of contact to deal with any incoming phone enquiries in a knowledgeable, courteous, professional, empathetic and efficient manner.
• Proactive approach to answering inbound calls from our existing customers, employees and subcontractors, answering any queries they raise regarding their payments and engagement with our company.
• Dealing with our support email box for inbound customer, employee and subcontractor queries, ensuring responses are professional, same day and where appropriate a phone call is made instead.
• Build rapport with our customers whilst liaising regarding employee assignments, timesheets, missing payments and any other queries that may arise from employees and subcontractors.
• Inputting information and data into systems and providing administrative support.

Candidate Requirements:

• Customer Service experience in either a telephone based / call centre role or as a Retail Sales Advisor / Customer Assistant, front of house hospitality, Barista, Receptionist etc.
• Administrative and IT skills.
• Enthusiastic, with an ability to quickly build a warm relationships with customers, employees and subcontractors by telephone and email.
• Outstanding communication and organisational skills, customer focused, with an empathetic and caring attitude and commitment to ‘getting the job done’ before the end of each day.
• A reasonable commute to our office, postcode is SK7 2BY.

Sapphire Company benefits and perks:

Employee-owned company; Minimum 34 days holiday (rising with service) including birthday off; Monthly team get togethers; Company incentive targets; Annual incentive trips (previously Las Vegas, Barcelona, New York and more); Brand New office with games room, bar and flexible working space; Fresh fruit daily; Employee Healthcare membership.

If you are an ambitious individual who is willing to learn, and this sounds like the opportunity that you have been looking for, then please apply, attaching your CV.