Customer Service Advisor

Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting campaign for a long-standing client. If you have call handling experience, a passion for providing excellent customer service and are looking for a new challenge, then we have a great role for you.

Start Date: End of May and throughout June 2024

Salary: £12 per hour plus a competitive bonus

Location: Working from home - Client is looking for advisors who can commute to office in Newcastle if required

Working hours: 37.5 hours per week, 5 days per week shift pattern between Monday to Saturday, 8am - 8pm

What Huntswood can offer:

• Comprehensive Training
• Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
• Team Building activities
• Access to an online Well-being centre that has a variety of tools to nurture your overall health
• Offer & support with 1 Volunteering Day per year
• Refer a friend scheme (earn £600 for each person you refer)
• Mentorship program to grow and develop within the company

What Huntswood is looking for:

• Customer service experience, ideally in financial services or telecommunications
• Call handling and complaint resolution experience
• Experience of upselling would be desirable
• Suitable work space at home with strong broadband connection
• Excellent communication and interpersonal skills
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

Huntswood, A ResultsCX Company, delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.