Customer service advisor

Job Title: Customer Service Advisor
Salary: £22,500 - £27,000
Location: Manchester

Customer Service Advisor
Salary: £22,500 - £27,000
Location: Manchester

Keywords: Customer Service, Insurance, Renewal Advisor, Manchester

We are seeking a passionate and dedicated Customer Service Advisor to join our team. This role offers an excellent opportunity for those who have a knack for understanding customer needs and providing top-notch service.

* Competitive salary range of £22,500 - £27,000
* First point of contact for customers
* Opportunity to work in a supportive and inclusive environment
* Monday to Friday 09.00am - 17.00pm

What you'll do:

As a Customer Service Advisor, you will play a crucial role in making our customers feel special by answering their queries and understanding their insurance needs. You will expertly guide customers through our policies, making necessary changes to ensure their insurance cover remains effective.

* Answer customer queries and understand their insurance needs
* Guide customers through our policies and keep their records up-to-date
* Make various changes to policies to ensure insurance cover is effective
* Take inbound calls and make outbound calls to existing customers in order to service their needs
* Deal with all associated paperwork in an organised and methodical manner
* Keep your product and industry knowledge relevant
* Adhere to FCA rules and guidelines

What you bring:

The ideal Customer Service Advisor or Renewal advisor will bring a friendly, approachable manner that puts callers at ease from the moment they pick up the phone. You will have the ability to listen attentively to client requirements, identifying their needs effectively.

* Friendly, approachable manner that callers can feel as soon as you answer the phone
* Ability to listen to the requirements of our clients and identify their needs
* The ability to negotiate and handle sensitive issues
* An organised approach to your work and the ability to prioritise
* IT literacy and the ability to adapt to new systems and processes
* A real team focus and willingness to work together to achieve shared goals

What sets this company apart:

Our company prides itself on offering a welcoming environment where every member of our team feels valued. We offer a great basic salary plus a monthly bonus plan, 30 days holiday inc bank holidays (which increases with service), a pension plan after the probationary period, and real career progression opportunities. We believe in nurturing our employees' skills and providing them with the support they need to grow professionally.

What's next:
Ready to take your customer service career to the next level? Apply today!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates