Customer Service Advisor

re you a talented Customer Service Advisor looking for a new opportunity? Our client is a waste management organisation based in Exeter seeking a motivated individual to join their customer service team. As a customer service advisor, you will play a crucial role in ensuring the delivery of exceptional service to their clients, while also managing general administrative tasks.

Job Title: Customer Service Advisor

Location: Exeter

Salary: £25,000 per year

HOURS: Full time, 08.00am-5.00pm, Monday to Friday

BENEFITS: Employee-owned business, 25 days holiday plus bank holidays, onsite free parking, casual dress, and a great culture and welcoming environment!

THE ROLE:

You will be joining a team who all support each other and work towards a common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service, and completing general administrational duties.

Responsibilities:

• Plan and prioritise workload to maximise efficiency and meet deadlines.
• Be the first point of contact for customers, providing accurate information and resolving inquiries swiftly.
• Identify the best solutions for each customer, creating value for both the organisation and clients.
• Communicate effectively through phone, face-to-face, and email interactions.
• Handle customer complaints empathetically, seeking resolutions that satisfy their needs.
• Maintain accurate records and produce necessary documentation and reports.
• Review and update company systems and procedures.
• Perform general administrative tasks such as filing, photocopying, scanning, and archiving.
• Adhere to company policies, particularly in terms of customer service, health and safety, and equality and diversity.

Your Experience and Skills

• Proven customer service experience, demonstrating excellent problem-solving and decision-making skills.
• Strong organisational and time management abilities, with great attention to detail.
• Effective communication skills, both verbal and written, at all levels.
• Proficiency in Microsoft Office Suite.
• Ability to work well under pressure, meet deadlines, and multitask effectively.
• Previous experience in waste management or a similar industry would be advantageous.
• Team player with the capability to work independently.
• Willingness to learn and develop professionally with a positive attitude.

How to Apply:If this sounds like you and you would like to know more, either apply online, email your CV to or call to speak with Sarah on

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