Customer Service Advisor

Red Recruitment is recruiting for a Customer Service Advisor to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from £26,000- £28,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: £26,000- £28,000 per annum
• Hours: 35 hours per week
  Monday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half)
• Contract Type: Permanent
• Location: Broad Quay House, Bristol City Centre
• On going training and professional enhancement opportunities
• Pension plan

Key Responsibilities of a Customer Service Advisor:

• Obtaining medical evidence from providers to substantiate claims decision/treatment
• Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims
• Arranging care with the appropriate medical team/facility
• Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
• Dealing with queries in relation to clinical treatment or pre-authorisation requests

Key Skills and Experience of a Customer Service Advisor:

• Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous
• High standard of customer service and ability to demonstrate customer led thinking is required
• Good knowledge of Microsoft packages
• Able to work well both independently and as part of a team
• A high degree of accuracy and attention to detail is required

If you are interested in this position, please apply now!

Red Recruitment (Agency)