Customer Service Advisor

Posted 19 April by Pertemps Scotland
Easy Apply
£11.44 per hour
Lasswade , Midlothian
Temporary, full-time
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Posted by Pertemps Scotland
Job Advert: Customer Service Advisor
Pay Rate: £11.44 per hour
Working Hours: 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)
Start Date: ASAP
Contract Length: 6 Months initially
Location: Midlothian (EH18) - Office based

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our client's dynamic team as a Customer Service Advisor!

Duties:
  • Engage customers to understand their needs and provide them with the best possible solutions.
  • Deliver best-in-class service to customers through great interactions and effective delivery.
  • Use initiative and quick thinking to solve issues promptly.
  • Proactively identify any possible improvements to team processes.
  • Meet internal service level KPIs.
  • Support team members and store teams as required.

Essential Skills/Qualifications:
  • High level of computer literacy, including Word, Excel, and PowerPoint.
  • Strong team player, working considerately with others.
  • Customer-obsessed mindset.
  • Ability to remain calm, focused, and work under pressure.
  • Passionate about delivering the right experience for customers.
  • First-class written, editing, and communication skills.

If you are interested, please apply on this advert with your CV.

Reference: 52506204

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