Customer Service Advisor

Job Title: Customer Service Advisor

Location: Peterborough

About the Company: We are one of the UK’s fastest growing companies in the vehicle warranty sector. Our mission is to be the market leading warranty provider in the country. We achieve this by adding great people to our team and empowering them to excel. Everything we accomplish is thanks to our dedicated team members who share our ambitions.

Job Description: As a Customer Service Advisor, you will play a vital role in supporting the customer service aspects of our business. Your main responsibilities will include providing professional and efficient service to our policyholders, dealerships, and repair garages, managing inbound and outbound calls and emails, guiding customers through the claims process, and ensuring a positive experience for all interactions with our company.

Key Responsibilities:

• Provide professional, friendly, and efficient customer service to policyholders, dealerships, and repair garages.
• Manage inbound and outbound calls and emails.
• Assist customers with the claims process and address any inquiries they may have.
• Communicate clearly and professionally with colleagues and customers.
• Ensure a positive experience for all interactions with our company.

Qualifications and Skills:

• Strong conversational and active listening skills with the ability to quickly build rapport.
• Experience working in a fast-paced environment to a high standard.
• Excellent customer service skills with a diplomatic approach.
• Computer literacy, including proficiency in Microsoft Office programs and Outlook.
• Excellent written and verbal communication skills with attention to detail.
• Highly motivated with the ability to work independently or as part of a team.
• Excellent time management skills and the ability to multitask effectively.
• Proactive, with a sense of humor.

What We Offer:

• A friendly and focused work culture with ambitious goals for the future.
• Opportunities for growth within a fast-growing organization.
• A commitment to continuous improvement, with empowerment from day one.
• Accessible managers who value team input.
• Competitive salary and benefits package, including:
  
  • 25 days annual leave plus bank holidays
  • Company pension
  • Staff recognition incentive scheme
  • Staff referral incentive scheme
  • Employee wellbeing scheme
  • Free onsite parking
  • Games room
  • Company events

Application Process: If you are interested in joining our team and contributing to our mission, please apply today. We offer great prospects and opportunities for growth within our expanding business.

Working Hours: Monday to Friday (No Weekends)