Customer Service Advisor

I am currently seeking an enthusiastic and customer focused individual to join this growing law firm based in central Huddersfield. My client is seeking a new addition to their claims team, this is a busy and varied role where you will be responsible for dealing with prospective customers as they look to begin their personal injury claim. The successful applicant will have excellent communication skills, along with previous experience of working in a customer service role.

This company offer full training with the opportunity for career progression.

Duties will include:

Receive inbound claim enquiries via telephone.

Handle inbound and outbound customer calls.

Accurately obtain and update the case management system with all relevant customer and claim detail.

Assess the potential success of the claim.

Effectively identify the most appropriate protocol to begin the claim.

To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction.

Pro-actively communicating with our customer’s to assist them in beginning their claim.

Assist the Fee Earner’s with tasks as required.