Customer Service Advisor

Our client in Stanton is looking for an experienced Customer Service Advisor to join their team. This role will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for the team and to document processes within the manufacturing team.

This is a great opportunity to work for a company who are rapidly growing with year on year growth.

Main Duties & Responsibilities

• Processing orders via Email, phone and Fax
• Checking accuracy of orders, quotations and invoices
• Taking phone calls from customers
• Contacting customers to obtain missing information or answer queries
• Liaise with purchasing to ensure timely deliveries
• Maintain and update customer sales records
• Stay up to date with product information
• Undertake some simple credit control under the guidance of the Head of Accounts
• Provide a professional, courteous and efficient service to all customers and staff
• Deputize and provide cover for absent colleagues as required, and regularly refresh on processes to ensure this can be achieved effectively

Knowledge, Experience & Skills Required

• Possesses a good standard of numeracy and literacy, and IT competent
• Good understanding of and a commitment to safe working practices
• Previous sales administrator experience is preferred
• Hands on experience using CRM software and Google G Suite products
• Excellent telephone manner with good communication skills

Personal Characteristics

• Conscientious, reliable, with good attendance and timekeeping standards
• Honest, trustworthy, able to work unsupervised
• Keen to learn and acquire new skills, responds positively to feedback
• Demonstrates initiative and contributes ideas
• Pragmatic approach to problem-solving without cutting corners
• Flexible, adaptable, and calm when working under pressure

Hours are Mondy to Friday 0800 -1700hrs with a 2pm Finish on Fridays.

Please apply with your current CV