Customer Service Advisor

Posted 15 April by Sequence HQ
Competitive salary
Norwich , Norfolk
Permanent, full-time
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Posted by Sequence HQ


Job Description

We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of Norwich. £22,400

As a Licence Coordinator/Customer Service Advisor, you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network, in addition to regularly engaging with regional directors and local authorities to ensure compliance with licensing regulations and all licensing related matters.

This is a highly responsible job involving keeping abreast of potential changes to local authority conditions working with Landlords to ensure they remain compliant of the regulations and conditions of their licence and assisting with branch and Landlord queries.

If you're a confident communicator, organised, self-motivated individual who enjoys investigating and problem solving, this could be an excellent career move for you.

Key responsibilities of a Licence Officer/Customer Service Advisor
  • Working closely with the Group Licensing Manager on regulatory changes
  • Supporting our lettings branches in letting property safely and compliantly
  • Liaising with landlords, local authorities and colleagues on property licensing and other matters
  • Completing time sensitive regulatory change projects
  • Researching potential new property licensing schemes in the UK.


Skills and experience required to be a successful Licence Coordinator/Customer Service Advisor
  • Outstanding Customer Service skills
  • Solid administration skills
  • Resilient, positive, numerate and detail oriented
  • Organised and able to prioritise workload in a fast paced environment
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)


Benefits of being a Licence Officer/Customer Service Advisor
  • Competitive salary – Up to £20,500. Once qualified salary will increase by £1000.
  • Support in obtaining ARLA Propertymark professional qualifications.
  • Perks at Work – Discounts on products and services inc electrical & Travel
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • Access to our Employee Assistance Programme 24hrs, 7 days per week.
  • Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
  • Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
  • Cycle to work scheme.


Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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Reference: 52476384

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