Customer Service Advisor

Customer Service Advisor
Camberley
£27,500 per annum

My client is seeking a Customer Service Advisor to join their Customer Experience Team. You will be responsible for supporting the Area Managers as well as delivering a positive, prompt and accurate service to the clients and the wider teams. You will:

• Assist and support Area Managers, handling all administration and generating standard letters and documents
• Deal effectively with all telephone enquiries, providing the solution and tracking the progress of this
• Manage diaries for your Area Managers
• Monitor the mailboxes, assisting with responses, and occasionally take minutes in meetings
• Receive and log monthly Manager reports, highlighting any concerns to your Area Manager
• Take responsibility for handling alteration requests and approvals, referring any non- standard situations to your Area Manager / Head of Operations
• Assist with taking on enquiries
• Maintain a regular overview of required Health and Safety checks
• Arrange general repairs and maintenance, liaising with suppliers
• Monitor to resolution and review satisfaction with the customer as appropriate
• Take responsibility for checking invoices and resolving any issues
• Manage the Budget preparation timetable, obtaining the appropriate information from across the team in a timely manner
• Maintain accurate leaseholder records, including database entry and maintenance
• Providing administrative support for the wider teams
• Act as first point of contact for the team

The ideal candidate will:

• Have previous experience of working within an administration or customer services role
• Have excellent attention to detail
• Have strong communication skills, both verbal and written
• Have experience of working within a demanding customer service role
• Have strong organisational skills
• Have excellent working knowledge on Microsoft Office

Working hours are Monday to Friday 9am to 5pm.

In return our client offers 27 days holiday + BH, pension, life cover and sick pay scheme.