Customer Service Advisor

Customer Service Advisor
Location: Wrotham
Salary: GBP25,000 - GBP26,000 per year
Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm.
Job type: Full-time, permanent

Must be a car driver!
Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You will be reporting to the Customer Service Supervisor and Head of Customer Service.
Responsibilities of the Customer Service Advisor:
· Give technical/service advice on the telephone to our customers.
· Organise and arrange Service Engineer/Agent call-outs as necessary and ensure all information is recorded on their systems.
· Check previous history on calls and ensure all paperwork is complete.
· Pursue Engineer/Service Agents where necessary to ensure the customer is contacted within specified times.
· Follow-up on problem customers through Engineer/Service Agents to ensure call-out has been completed and problem solved.
· Recognise and report extreme/genuine complaint cases and escalate to the Helpline Supervisor.
· Respond to customer letters/emails providing appropriate technical/service advice.
· Check engineer job reports on the computer.
Requirements of the Customer Service Advisor:
· Must have at least 3-5 years' experience within a similar role.
· Must be able to handle challenging calls and remain calm under pressure
· Excellent communication skills at all levels (both written and verbal)
· Good organizational skills.
· Must be able to work as part of a team and own initiative.
If you feel like you meet the above criteria for the Customer Service Advisor role, then please apply now!