Customer Service Advisor

Customer Service Advisor

Trafford Park

£23,500 - £25,500 + bonus

Office based

Are you a customer-focused individual with experience in a fast-paced environment? Our client, a global market leader in their field, is seeking a Customer Service Advisor to join their team in Trafford Park. As the primary contact for customers, you will play an essential role in providing exceptional customer service and ensuring the smooth processing of orders and enquiries.

Responsibilities:

• Process orders, liaising with suppliers and delivery teams
• Monitor and complete customers' stock replenishments.
• Accurately document all relevant information from customer orders.
• Check and validate customer confirmation purchase orders.
• Regularly update information on the system, including the maintenance of customer pricing records.
• Receive and process enquiries, ensuring timely follow-up.
• Handle and process returns
• Assist with general administration tasks, such as filing and post.
• Collaborate with sales staff to identify and maximise sales opportunities.
• Document customer complaints and ensure timely resolution.
• Undertake any reasonable tasks or duties assigned by management

Requirements:

• Proven experience in a similar customer-facing role.
• Experience in handling high-volume order processing, enquiries, and complaints.
• Ability to thrive in a fast-paced environment.
• Excellent telephone manner with strong empathy towards customers.
• Customer-centric mindset and a problem-solving mentality.
• Strong teamwork skills as well as the ability to work independently.
• Diligence when processing orders, enquiries, or complaints.
• Polite and courteous telephone etiquette.
• Ability to work efficiently in a continuously busy environment.
• Relationship-building skills to establish rapport with both customers and colleagues.

Perks:

• Competitive salary ranging from £23,500 to £25,500 per year.
• Bonus scheme to reward your achievements.
• Permanent contract offering stability and career growth opportunities.
• Convenient office location, just a 10-minute walk from a tram stop or with free parking available
• Training and development opportunities

If you are ready to join a dynamic team and make a significant impact in a global organisation, apply now! Don't miss this opportunity to utilise your customer service skills and contribute to our client's success. You can apply by emailing

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