Customer Service Advisor
The Customer Service Advisor will play a vital role. They will ensure customer queries are handled efficiently and effectively whilst maintaining a high level of customer satisfaction.
Client Details
Our client based in Haywards Heath is a prominent player. With a sizeable team spread across multiple locations, they are noted for their dedication to providing exceptional service to their customers.
Description
Responsibilities for a customer service advisor
- Handling customer queries via email, phone, and live chat.
- Tracking orders and resolving delivery issues.
- Working closely with the logistics team to ensure smooth operations.
- Providing information about products and services.
- Maintaining customer records by updating account information.
- Contributing to team effort by accomplishing related results as needed.
- Building sustainable relationships of trust through open and interactive communication.
- Handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Profile
A successful Customer Service Advisor should have:
- Excellent communication and interpersonal skills.
- The ability to handle challenging customer situations with patience and professionalism.
- Strong team-working skills and the ability to work independently.
- A proactive approach to problem-solving.
Job Offer
- A competitive salary of up to £23,000 per year.
- Opportunity to work within a vibrant and supportive team.
- Generous holiday leave.
- A culture that promotes work-life balance and employee wellness.
- The chance to develop your career
Reference: 52423381
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