CUSTOMER SERVICE ADVISOR

Customer Service Advisor

Do you have an eye for good customer service?

Do you want to work for an award-winning company that offers unbelievable career progression and training?

Our client are looking for an enthusiastic Customer Service Advisor to join their team. You’ll be working alongside a supportive team to answer and resolve customer queries and complaints via email, letter and telephone, ensuring any issues are addressed quickly and to the highest professional standards.

This is a great job for a charismatic and empathetic person with great communication skills and some experience working in a customer service environment. You’ll work closely with the rest of the team and gain some excellent experience of working within the property sector

As the Customer Service Advisor, you will:

• Respond to customer enquiries via telephone, letter, and email.
• Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customer and business.
• Develop and maintain knowledge of company policies and procedures.
• Identify potential problems with guest service and proactively work to improve the customer experience.

As the Customer Service Advisor, you will have:

• Excellent written and verbal communication skills.
• Experience managing and resolving customer complaints.
• Understanding of the customer journey including standards and guidelines.
• Drive to manage and exceed targets.

Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.

Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.