Customer Service Advisor

Customer Service Advisor

Eccles

£25,000 - £30,000

Are you a customer service superstar? Do you thrive in a dynamic and fast-paced environment? Join our client, a rapidly growing and ambitious business as a Customer Service Advisor.

Our client is disrupting markets with their portfolio of brands and products, powered by cutting-edge technology. With a focus on customer care and affordability, our client is on a mission to bring unparalleled service to customers nationwide and are looking for some new team members due to growth.

Responsibilities:

• Delivering exceptional customer service across all areas.
• Handling customer calls and email enquiries, resolving issues efficiently.
• Taking ownership of individual enquiries and requests using a ticketing system.
• Answering product queries, dealing with faulty items, booking deliveries and collections and applying promotions.
• Upholding the company's reputation and instilling confidence in their products and services.

Requirements:

• Previous experience in customer service or call centre environment.
• Solid work history
• Proficiency in using a ticketing system.
• Excellent interpersonal and communication skills.
• Demonstrated commitment to both internal and external customer service excellence.
• Commercial awareness in decision-making and actions.
• High level of integrity and trust.
• Proactive attitude with a sense of ownership.

Job Details:

• Office-based position located in Eccles.
• After probation there will be some ability to work from home although the team genuinely love being in the office together!
• Full-time, permanent role with 37.5 hours per week.
• Shifts between 8am and 6pm, Monday to Friday
• Free office parking available.
• Competitive salary ranging from £25,000 to £30,000 per year.
• 25 days annual leave plus bank holidays, with an additional day earned per year up to 28 days.
• Regular team events and company-wide celebrations.
• Pension contribution scheme available.
• Casual dress code.
• Referral programme in place.
• Exciting opportunities for career growth and development.

Apply now to kick-start your career as a Customer Service Advisor - call or email your CV to

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