Customer Service Advisor

Join my clients team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we want you on our team!

We're seeking individuals with a knack for customer service and a dedication to delivering excellence. As a Customer Service Advisor, you'll be the front line ambassador for Royal Mail, handling inquiries, providing support, and managing complaints with grace and efficiency.

Key Qualities:

• Proven track record in fast-paced customer service
• Dedication to delivering outstanding customer experiences
• Enthusiastic and responsive, always aiming for positive resolutions
• Self-motivated and able to work independently or as part of a team
• Thrives under pressure and meets deadlines
• Strong planning and flexibility skills
• Computer literate with proficient keyboard skills

Responsibilities: In this role, you'll be responsible for:

• Handling general inquiries and providing support
• Managing tracking and complaints efficiently
• Accurate and swift data inputting
• Ensuring every customer interaction is treated with care, delivering top-notch service consistently
• Handling various communication channels including telephone, email, and mail

Details:

• Start Dates: 8th April (*subject to clear DBS check)
• Pay Rate: £12.98 per hour from April 1st, with £14.00 per hour for Sunday overtime
• Temporary Contract: 12 weeks, approximately 37.5 hours per week
• Shift Hours: Monday to Friday, 08:00 am - 18:30 pm; Saturday, 08:00 am - 15:00 pm; Sunday, 09:00 am - 14:00 pm (*Sunday shifts are rare but flexibility is required)
• Shifts scheduled 4 weeks in advance; must work every Saturday
• Full training provided, with the initial 2 weeks Monday - Friday, 9:00 am - 5:00 pm (annual leave not permitted during the first three weeks of training)
• Free on-site parking; close to amenities

If you're ready to embark on a rewarding temporary role where your customer service skills shine, apply now by calling Ange on or email your CV

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.