Customer Service Advisor

Customer Service Advisor, Southampton £25K

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton.

As a Customer Service Advisor, you will be working as part of a team in supporting the Sales and Customer Service Managers and ensuring all customer needs are met and anticipated.

Responsibilities of a Customer Service Advisor:

• Expertly handling customer enquiries via telephone and email

• Liaising with cross-functional teams to ensure customer satisfaction and service excellence

• Processing customer orders and maintaining up to date records

• Managing orders and ensuring timely delivery

The ideal Customer Service Advisor:

• Prior customer service experience, ideally within a manufacturing or packaging industry

• Excellent written and verbal communication skills and ability to provide professional and friendly customer service

• IT literate and confident user of Outlook, Excel, and Word with high levels of attention to detail

• Positive attitude and willingness to learn and apply new skills toward improving customer satisfaction

• Strong organisational, prioritising, and problem-solving skills

The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary up to £25,000 dependant on experience alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!

If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!