Customer Service Advisor

A skilled and ambitious Customer Service Advisor is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. 

This is a full-time (37.5 hours a week) Customer Service Advisor role for one of our cruise clients. 

As a Customer Service Advisor, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with customers. This is an on-site role located in Welwyn Garden City.

This is an excellent opportunity to progress your career with a well-established company!

About Us

With 15+ years of experience, theICEway provides IT services and technology consultation to help clients achieve their business goals and strategies. Over the years, theICEway has expanded to include offices in the US, Australia, and Eastern Europe.

We are a local company with a global reach, and our company values are at the heart of everything we do. We value our people above all, and this allows all team members to thrive in a dynamic and collaborative environment.

Key Responsibilities:

• Answering incoming calls and responding to customer's emails
• Providing customers with needed information and support
• Making outbound calls
• Receiving inbound calls
• Sending and replying to emails and messages
• Listening to customers' needs or issues and providing helpful solutions to their problems.
• Managing and resolving customer complaints
• Selling products and placing customer orders in the computer system
• Working closely with team leads, supervisors, and managers to ensure customer satisfaction.
• Providing product and service information to customers

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Call Center Representative, Customer Service Agent, Telephone Support Specialist, Inbound Call Agent, Customer Care Associate, Help Desk Agent, Client Service Representative, Call Center Operator, and Telecommunication Agent may also be considered for this role.