Customer Service Advisor

Are you a customer service enthusiast looking for an exciting new challenge? Do you possess an innate ability to manage customer interactions with empathy and efficiency? If you're passionate about delivering exceptional customer service and have a knack for solving problems, we have the perfect role for you!

Our Client:

We are assisting a distinguished company in the financial services sector, renowned for its commitment to excellence and customer satisfaction. As they expand their operations, they are eager to welcome a dedicated Customer Service Advisor to their dynamic team. This is a splendid chance to join an organization where your work directly contributes to enhancing customer experiences and outcomes.

Role Overview:

As a Customer Service Advisor, you will play a pivotal role in managing a broad spectrum of mortgage servicing activities. You will become an expert in key workflows within a specialist team, ensuring that all customer interactions are handled professionally and in alignment with company policies.

Key Responsibilities:

Efficiently handle incoming and outgoing calls, maintaining high service standards.
Manage inbound and outbound correspondence with accuracy and promptness.
Ensure all communications align with company policies, standards, and procedures.
Promptly and accurately update borrower's accounts following interactions.
Support ad hoc tasks as required by management.
Adhere to the principles of Treating Customers Fairly at all times.
Complete all mandatory training and stay compliant with relevant regulations.
Proactively contribute to personal development and team success.
Who Are We Looking For?

Clear, confident communication skills with a talent for customer engagement.
Experience in customer service, particularly over the phone.
Strong mathematical capability (GCSE level minimum).
A flexible and intuitive approach to customer service and teamwork.
Excellent organizational and time management skills.
Ability to make effective decisions swiftly.
Deep understanding of and compliance with FCA regulations.
Must be able to pass reference and credit checks.
Proficiency in PC use.
Why Join Us?

Competitive Salary & Benefits: We offer a rewarding package and opportunities for career progression.
Supportive Team Environment: Be part of a collaborative team that values each member's contribution.
Professional Growth: We're committed to your personal and professional development.
Make a Difference: Your work will have a direct impact on improving customer experiences.
If you're ready to take your customer service career to the next level in a role where your efforts will be recognized and rewarded, we want to hear from you. Apply today to become a key player in our client's success story!

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.