Customer Service Advisor

Job details

Customer Service Operative

Basic Salary: £11.44ph weekly pay

Hours/Shifts: 42 hrs a week between 8am-6pm (predominantly Mon-Fri, 1 Saturday shift every 4+ weeks and a day off in the week)

Contract Personnel Norwich are working with our client who is looking for a Customer Service Operative to join their team on a temp ongoing basis.

You will be the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets.

Our client as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do.

The Role

• Managing inbound and outbound calls, leasing with service users, their families and prescribers – within our clients agreed KPIs
• Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
• Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
• Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
• Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
• Answering emails and complaints within our clients agreed timeframes
• Liaising between health professional and service users
• Ensure Technician’s mix of work is acceptable, assessing the workload
• Managing reception and facilitating retail sales

The Person

• Smart, clean appearance and polite manner
• Able to show empathy, patience and remain calm, adopt a positive attitude to difficult situations and working under pressure
• Ability to communicate effectively with customers regardless of cultural, language background, age, health or personal circumstances (bereavement) with patience and dignity
• IT literate and comfortable using IT
• Ability to manage own workload and work unsupervised

The Benefits

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays, pro rata)
• Continuous training , development & management support
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Care First employee assistance programme including free counselling
• Discount arrangements
• Free uniform
• Opportunities for career progression

If you are interested in a role where you can work in a great team with great benefits and carry out a role where you can add value to our customers lives every day, then this is the role for you.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

Benefits:

• Cycle to work scheme
• Employee discount
• On-site parking
• Wellness programme

To apply, contact the commercial team at CPL Norwich