Customer Service Advisor

Do you have a passion for excellent customer service and an interest in kick starting your career in the finacial services industry? Then we would love to hear from you!

We are looking for a customer service advisor to join our retail savings team. Working for a bank in the centre of Manchester, this is a really exciting career opportunity. Our businesss is entering a period of growth and this will be a first step to join an organisation where you can really develop you skills and grow your career. If you're passionate about delivering exceptional customer service, have previous experience of within a customer service environment and want to be part of a hard-working team, then we want to hear from you! Previous experience working in the finance sector, or a buisness related degree would also be an advantage.

What you will do in the role of Customer Service Associate?

• Work closely with the Savings Team and Team Leader
• Deliver exceptional service for our customers
• During quieter periods you will have opportunities to support to the wider business
• Be the first point of contact with our savings customers on the phone and via email
• Help customers with the opening and ongoing running of their accounts.
• Ensure accurate and timely response to customer queries.
• Meet service level agreements for processes as specified by the Savings Manager.
• Liaise with the wider business, including Cash Operations, Change and Finance.
• Represent the Savings team including ross functional projects providing insight for process improvements.
• Ensure all retail processes are completed efficiently and accurately.
• Complaints to be dealt with effectively by following internal processes.

What we are looking for as the role of Customer Service Associate?

• Previous experience within a call centre or customer service office based role would be ideal Someone who has dealt with customers in retail or hospitality and is comfortable in a fast paced environment would also be great for this role
• You will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back
• Exceptional customer service skillsGood analytical and problem-solving skillsKeen eye for detail
• Ability to prioritise with a focus on accurate, timely outcomes
• Ability to operate and help motivate in a team-orientated environment
• Customer service experience: financial services, retail, or hospitalityHigh numeracy and literacy skills
• Excellent communication skills
• Preferably degree educated in a numerate discipline
• Customer service excellence
• Complaint handling
• Proficient in Microsoft Office programs

What you will LOVE about the role of Customer Service Associate?

• No weekends are required.
• Salary up to GBP26,000 per year, dependent on experience
• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 3 days paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester

If this sounds like a role you will LOVE, please send your CV to us today!