Customer Service Advisor

Customer Service Advisor

Dorking

£25,000 - £30,000 Base + Benefits & Annual Bonus

Our client are a market leader within the vehicle repair industry. Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Customer Service Advisor within the repair centre.

The role will involve frequent contact with customers and the successful individual will be responsible for updating customers throughout the repair process. The role will also involve assessing/reviewing client vehicles on the forecourt before re-assessing courtesy cars returned.

Previous experience in a similar role would be advantageous, but we are looking for an individual who fits in to the existing team and the company culture.

Key Skills Required

• Previous customer service experience.
• Experience with MS Office software, especially Excel, Word and Outlook and database experience.
• Strong attention to detail.
• Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• A positive and proactive mindset and a flexible, hands-on approach to working in a team.