Customer Service Advisor

Are you seeking a position in Customer Service? Do you have strong communication skills and are looking to kickstart your commercial career in a fast-paced environment?

Juice is thrilled to be supporting a prominent financial services organisation in Trowbridge, in their search for a Customer Service Advisor to join their friendly team.

No prior office-based experience is needed! Key is excellent communication and time-management skills, and to demonstrate that you are confident, proactive, and possess good IT skills.

We would love to hear from candidate with a variety of customer service/administration backgrounds who are seeking a brand-new challenge. This role could suit someone looking for a career change, someone coming out of hospitality or retail. Perhaps a graduate or equivalent looking to gain commercial experience.

DAY TO DAY

• Handling both inbound and outbound calls (typically across customers who are in early arrears, but on occasions maybe required to support late arrears)
• To establish with the customers reason for arrears, individual circumstances, and their financial situation/ability to pay.
• Dealing with issues and complaints effectively, in a personable and efficient manner.
• Collating and uploading documentation and compliance.
• Liaising with both internal and external teams to support the customer.
• Corresponding via email to multiple stakeholders.
• Log information and correspondence on the CRM system.

WE WOULD LOVE TO SEE

• Excellent communication skills with a confident telephone manner.
• Personable and professional.
• Quick learner.
• Be flexible and adaptable with your approach.
• Be customer focused.
• Competent IT skills.

AND FOR YOU

• Competitive salary

• 25 days holidays plus bank holiday and buy and sell scheme
• Onsite parking
• Bonus structure
• Excellent onboarding process
• Great pension contribution at 8%

• Private healthcare for you and your partner
  
  If this sounds like the role for you, then please click apply now.