Customer Service Advisor

Customer Service Advisor

Location: Crewe

Salary: up to £26k

Hours: Monday to Friday (office hours)

Acorn by Synergie is pleased to offer an exciting opportunity for an enthusiastic and committed Customer Service Advisor to become part of a thriving business in Crewe.

As a Customer Service Advisor, your role is to ensure an outstanding and positive customer experience. You will play a pivotal role in customer interactions, addressing enquiries, resolving concerns, and providing accurate information regarding services.

Duties will include:

• Respond promptly and professionally to customer enquiries via telephone, email, and live chat.
• Provide accurate information about products and services to customers.
• Assist customers in resolving issues, complaints, and concerns effectively.
• Maintain thorough knowledge of company policies, procedures, and product offerings.
• Collaborate with various departments to meet customer needs and improve overall satisfaction.
• Keep detailed records of customer interactions.

Skills and experience:

• Previous experience in customer service or similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer concerns.
• Ability to work efficiently in a busy environment.
• Proficient computer skills
• Positive attitude and a commitment to delivering exceptional customer service.

Acorn by Synergie acts as an employment agency for permanent recruitment.